Dr. Frank Petrock is a consulting organizational psychologist and the president of the General Systems Consulting Group, Inc. He has provided leadership, team and organizational development training and consulting services to Fortune 500 companies since 1971 in North America, Europe and South East Asia. His steadfast focus is on making organizations more productive and better places in which to work.
He and his company have been involved in designing and managing major organizational change efforts . These business and performance improvement services include strategic organizational culture change, executive off-sites, large group planned change conferences, team building for leadership teams, organizational survey assessments and ensuring the effective implementation of processes like six sigma, lean and team based management.
Frank has also contributed to numerous management and executive education programs sponsored by companies and universities. These have included Motorola’s University and Global Leadership Development, Lucent’s Manufacturing Leadership Program, The University of Michigan’s Executive Education, PennState’s Executive Education, ABB’s Quality Institutes, and the Institute for Management Studies, among others.
In 1996 Frank developed the LEAD Program for High Potential Managers to help ensure the continued effectiveness of their clients’ key managers. The LEAD Program is an intense learning and development workshop integrating changes in personal style, leadership approach and organizational culture. LEAD is offered both as an open enrollment and an in-house program.
Frank and his team have developed productive relationships with managers and union leaders in a long list of companies, including Raytheon, General Dynamics, Honda of America, TRW, Motorola, AT&T, Autoliv, Siemens, Allied Signal, Belden, GKN, Eaton, Babcock & Wilcox Companies, EL Paso Electric, Amway, ABB, General Motors, Estee Lauder, Payless Shoe Source, McDermott, Bell Laboratories, NIST, Lydondell-BasellNew Jersey PSEG, First Energy and NSK, among many others.
Frank has had a long and varied career in the field of change management. His first appointment as a warden of a maximum security prison unit helped him understand behavior change, resistance to change, decision making in small groups and the importance of culture. In the early 1970’s, his innovative work in prison led to an invitation from the University of Michigan’s Psychology Department to earn a Doctorate in Behavior and Social Change. Frank also has a Masters Degree from Fairleigh Dickenson University and a Bachelors Degree from Upsala College.
Competitive Advantage An organization's culture has long been known as a key competitive advantage. More than any other factor, culture has the strongest influence on productivity, retention, work ethic, employee satisfaction & engagement, readiness for innovation, adoption of new programs and technology and how managers lead people. It is, however, also understood that the culture that created an organization's success is often the same culture that causes it to stagnate or fail.