Yasmin Anderson-Smith ,MCRP, CIP, CPBS is an award-winning, coach, trainer and author who brings leading-edge experience in the new fields of business and personal image management, civility in the workplace and personal branding. Combining high enthusiasm, dedication and inspiration, Yasmin offers ground-breaking presentations, seminars, personal coaching and awareness-building programs, across cultures. She succeeds in igniting, elevating, and empowering business women, young professionals and college students to project confidence, credibility, and embrace civility in their image and personal brand. Often misunderstood, civility is essential to building the trust and respect needed for harmonious relationships inside and outside the workplace. A former resource management professional with over fifteen years experience, Yasmin re-branded her career as an entrepreneur in 2006 with the founding of KYMS Image International. To educate, inspire and elevate women, she subsequently launched several business development, career- readiness, and networking and civility awareness programs. In 2006, Yasmin created and launched the sub-brand, Every Girl Can™, know internationally for empowering teen girls to embrace a healthy body image. Yasmin is co-author of the books, Executive Image Power and The Power of Civility and a contributor to Expert Beacon, Younique, MCDA Wellspring and Respectful Workplace magazines.
In today's highly-competitive, fast-paced, always-connected business arenas, personal and online interactions often lack the common courtesies and considerations that promote smooth and harmonious human relationships. The result outcome can be unnecessary coarseness, tension and uneasiness that may have an impact both internal and external to the organization.
It has been said that business is all about relationships. Not only is it true but with the blurring of the lines between our business and social lives, relationships matter even more, both personally and professionally. Whether they are virtual or personal, with fans or friends in Social Media, formal or informal, relationships are at the heart of how we function in the everyday hustle and bustle of the business marketplace. They affect how we define ourselves and how others define us. From brief interactions such as extending a greeting or request for service to a cafeteria attendant, to a more structured, interpersonal engagement with a supervisor, building and maintaining positive, productive relationships takes commitment, a positive outlook on life, essential tools and consistent effort. It will not happen overnight. Building relationships on a foundation of trust, respect and integrity using the tools identified below, is tightly linked to our personal and professional growth and development.
More than money, position or title, the way people are treated and the "climate" of working environments, are the primary factors influencing employee loyalty, performance and productivity. Evidence-based studies show that when human interactions in the work place are devoid of respect, trust, kindness and consideration the result is decreased work effort, poor performance quality and reduced time at work. In addition, incivility experienced in the workplace undermines overall commitment to the organization and ultimately profitability. Civility embraces the fundamental principles of respect, self-restraint and personal responsibility (P.M. Forni, 2002) and involves consistent, mindful, everyday behaviors that recognize the humanity and worth in every human being, regardless of race, creed or station in life. Every company or organization, has a culture or way of doing business, both internally and externally. Creating a culture of civility can significantly increase performance, productivity, aesthetics and climate and therefore enhance bottom line. This webinar will introduce the meaning of civility and why it is relevant to quality performance and productivity in the workplace.
Communication is at the heart of all human relationships. It's the glue that helps cement interpersonal relations in the workplace or causes them to break down and fall apart. Communication involves both sending and receiving messages and is only effective if the sender and receiver experience the intended message. Listening and paying attention are essential to clear, consistent and appropriate communication for both the company and employees. Successfully navigating today's fast-paced, crowded, globalized and super competitive workplace good communication is essential for company success. It is also key to getting the job, promotion and career you want. The absence of these skills can lead to miscommunication, misunderstanding, misinformation, misbehavior and mistrust. Mastering these skills will help you seize opportunities to elevate the value you bring to your company, organization and business networks through more responsive, considerate and ethical actions. The net result a more positive impression created.