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5 Step Feedback Model For Difficult Conversations And Conflict Resolution Skills

Webinar Id: 701544   |   Refund Policy
Instructor:
Valerie Pelan
Duration:
60 Minutes
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$195.

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Corporate Recorded
$395.

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The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."


Overview: The 5 Step Feedback Model presents an effective way to give feedback,it is a constructive feedback model and produces a win-win situation.

Learn what positive conflict reinforces and how to use it.

Learn how to be conflict savvy in different situations.

Why should you Attend: Need a feedback model for those difficult conversations? The 5 Step Feedback Model presents an effective way to give feedback, it is a constructive feedback model and produces a win-win situation.

Not sure what conflict is and why some conflict is productive. Learn what positive conflict reinforces and how to use it.

Not sure why the team is always disagreeing. Learn how to be conflict savvy in different situations.

Areas Covered in the Session:
  • 5 Step Feedback model
  • Definition of Conflict
  • Look at different generations and use of conflict
  • Look at teams and conflict
  • Different styles to use in different conflict situations

Who Will Benefit:
  • HR Managers
  • Supervisors
  • Senior Management
  • Sales and Marketing
  • Leadership
  • Employee Relationship Manager
  • Staffing Manager
Instructor:

Valerie Pelan has been consulting and providing Executive coaching for over 10 years.

She provides her corporate clients with a strategic and global perspective that combines her business experience working in Fortune 100 companies and her experience as an entrepreneur. As President of Integrated Focus, she provides leadership coaching to leaders and high potentials: her areas of expertise are executive presence, career transitioning and leading change.

She works with the owners and executive teams in mid-sized companies providing Strategic Planning and communication skills.

Valerie was featured in Jan. 2009 Dallas Business Journal. Her clients agree she provides a strategic perspective on leadership and team dynamics that improves performance and positively impacts business results.

Valerie’s 20+ years in Fortune 100 companies included strategic organizations such as product management, competitive and financial analysis, regulatory affairs and service implementation.

Valerie has worked with C suite leaders to VP and business owners and their executive teams. She is certified by the global standards organization, ICF and mentors and assesses coaches as part of their coaching certification. She is certified in over 15 assessments giving her flexibility and adaptability to work in various organizational cultures: MBTI - Myers Briggs, DISC, Extraordinary Leader 360, MLQ 360, Lominger Voices 360, Hogan Inventories, Winslow Behavioral Profile, and Conflict Dynamics Profile.

Valerie has been a leader in the community and continues to serve on non-profit Boards. She speaks at National and global conferences on Coaching, leadership, and Communication skills. She has MBA in Economics and is an adjunct professor at University of Dallas College MBA program in the College of Business.


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