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Communication, Bias, and Team Conflict During Crisis

This webinar highlights the interpersonal communication skills that are needed today during these times of uncertainty and change so that we can develop a productive, collaborative and healthy work environment.

Tuesday,
June 2, 2020
Time:
10:00 AM PDT | 01:00 PM EDT
Duration:
60 Minutes
Webinar Id:
703080
Register Now

Live Version

$145. One Participant
$295. Group Attendees

Recorded Version

$195. One Participant
$395. Group Attendees

Combo Offers

Live + Recorded
$289 $340   One Participant

Live + Recorded
$599 $690   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

HRCI

The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1 HR (General) recertification credit ...more


HSRM Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
Overview:

Many of our teams were having difficulty coping with stress long before COVID-19 came along.Now we are seeing that this stress is heightened even further, and our team communication skills may be breaking down.

It's not about more meetings. Effective communication is more than just the number of messages that we are sending out during crisis. We know that many of our remote workers are feeling overwhelmed with the volume of emails and meetings during this pandemic, yet are feeling uninformed, left behind, or isolated.

The key is to recognize what effective communication looks like, and how to deliver and connect during times of crisis and physical distancing.

Why should you Attend: Interpersonal communication skills can be challenging to develop, and they take conscious effort and ongoing practice to improve.

During chaos, crisis, and turmoil our team communications skills can be tested and if not focused on, can lead to negativity, distrust, misunderstandings, conflict, and increased stress.

Strong, effective interpersonal communication skills can create a sense of stability and predictability, lower stress and anxiety, and build trust and creativity.

This webinar highlights the interpersonal communication skills that are needed today during these times of uncertainty and change so that we can develop a productive, collaborative and healthy work environment.

Participants will develop the skills, tools and strategies to interact in a respectful and successful way with their teams. It will address insights into dealing with interpersonal conflict and managing communication during times of change.

Areas Covered in the Session: We know that:
  • Everyone has a communication bias
  • Every word has a different meaning to different people and these are coloured by people's values and background
  • It is difficult to get total clarity

In this webinar, participants will:
  • Understand more about the various barriers to good communication during crisis including:
    • Physical barriers, such as not being unable to see or hear the speaker properly, or language difficulties such as being on the phone or through email
    • Emotional barriers, such as not wanting to hear what is being said or engage in that discussion and how various emotions can get in the way of communicating, including anger and aggression, or stress
    • Expectations and prejudices that affect what people see and hear
    • Difficult Conversations, such as when you must have an unpleasant conversation with a team member
  • Analyze what communication styles and persuasion strategies are your preferred techniques and evaluate what other strategies might be helpful in adding to your repertoire
  • Understand how issues in communication can be based on differences in values, beliefs, and expectations
  • Learn how problem-solving techniques can be employed to resolve conflicts and disagreements
  • Develop an understanding for those exhibiting negative communications and behaviours during change and chaos to effectively meet their needs and move the interactions forward

  • Who Will Benefit:
    • Human Resources Professionals
    • Health and Safety Reps
    • Union Reps
    • Supervisors, Manager, Directors (Team Leads)
    • Executive Directors Not-For-Profit
    • Business Owners, Entrepreneurs
    • C-Suite
    Instructor:

    Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™.

    Beverly launched her company in 1995, and since then she has helped teams from a wide range of industries to be happier, engaged, and successful. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction.


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