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This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."
After the session, participants will
Why should you attend:
- Have an understanding of how civility can build trust and build your bottom line.
- Be able to use 3 key ingredients to embed civility into their work and life to communicate more effectively, build trust and encourage respect.
- Be able to implement 5 best practices for fostering civility with your clients, community and in general.
- Take-away sources and resources you can use immediately to build civility into your business.
Lateness, bullying, complacency, theft, gossiping, low service standards, dishonesty, poor quality, sloppy dress, cell phone interruptions the list of rude behaviours experienced in the workplace is endless. Left unchecked, incivility is like a virus that infects our workplaces. This interesting and relevant workshop assesses your current workplace situation, and offers solutions for stopping the incivility virus from spreading in your workplace.
After completing the Organizational Civility Scale, participants will engage in discussions and solutions-oriented activities towards:
- Understanding what civility is exactly, and learning why they should care about it?
- Identifying symptoms of viral rudeness in their workplaces
- Recognizing if/how they as individuals contribute to a toxic workplace
- Adopting behaviours that foster civility in the workplace
Do you need this workshop? Take the quick self-assessment below if you check off at least 3 symptoms incivility may be an issue in your workplace.
Areas Covered in the Session:
- Persistent miscommunication; nonresponsive employees, misunderstandings, arguments, withholding of information, lack of effective internal and external communication strategies
- Diminished employee morale; negative attitudes, lack of energy, poor engagement, lowered corporate confidence and measureable lack of accountability
- Decreasing productivity; lateness, laziness, reduced quality and quantity of output,diminishing collaborative effort
- Increased customer service complaints visible decrease in product and/or service standards
- Growing gap in alignment between corporate goals and leaderships abilities lack of integrity and ethics
- Inability for organization at one or more levels to adapt effectively to change
- Growing cultural and communication barriers with/among employees and customers
- Increased difficulty recruiting and hiring competent personnel
- Inability to build and maintain capacity
- Difficulty identifying and/or practicing core corporate values
Who Will Benefit:
- Defining civility the cost as well as the consequences of incivility.
- Understanding the 3 main reasons people are not civil even when they know the risks..
- Best practices for fostering civility with your clients, coworkers and others.
- Human Resources
- Business Owners
Lew Bayer A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry. For the past 14 years, Lew has lead the team at Civility Experts Worldwide- now 33 affiliates strong with representation in 12 countries- and earned the title of Canada’s leading expert on civility in the workplace.
Lew is a recipient of the Manitoba Woman Entrepreneur of the Year Award for International Business. She was also nominated for the RBC Canadian Woman Entrepreneur of the Year Award in 2009, 2010 and 2011. In May 2010, Lew was the first Canadian to be awarded the prestigious AICI International Civility Star Award.
Release of The Power of Civility in May 2011 makes Lew an 8-time published author. She is a national columnist who is frequently called upon for expert advice and she has worked with organizations large and small in a range of sectors all over the world.
Lew takes the view that "civility is its own reward" and so encourages her team and clients to focus on the social capital outputs and less tangible benefits building social intelligence and culturally-competent communication consistently deliver. Lew is a graduate of McGill University, a member of the training team at Manitoba Tourism Education Council, Faculty at Georgetown University, Train Canada Corporation, and for the Canadian Management Center in Toronto. Additional credentials included Certified Culture Coach®, Master Certified Civility Trainer, and Project Manager/Essential Skills Practitioner with Workplace Education Manitoba. Lew is also founder and Executive Director of the Canadian Center for Cultural Competence, Chair of the Every Girl Can Canada® Initiative, Publisher of Civility at Work™ Magazine, Founder of the Macaroni and Please™ Manners at School program, proud mentor for The Etiquette House, and President of the International Civility Trainers Consortium.
What's next? To meet growing demand for civility training, Civility Experts Worldwide launched the Civility Speakers Bureau 2011 and the flagship location of In Good Company Etiquette Academy and Finishing School is scheduled to open February 2013.