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Loss of trust. Objectionable behaviour leads to workplace imbalances.
Surveys have shown that because of the #MeToo and excessive news on the subject, up to 50% of male managers are now uncomfortable in work activities with women, over 30% are uncomfortable working alone with a woman, and 20% of male managers are uncomfortable mentoring women.
Bad, offensive, disrespectful behaviour creates more bad behavior, increases turnover and lowers productivity. Incivility is all about rudeness to others and being courteous and respectful. It is up to you to prevent bad behavior by how you lead and manage your people.
This presentation is how to change the viewing of this person and their behaviour to where you move them to be solution orientated. Respect reduces stress, and it drives up trust, engagement, creativity and productivity.
Why you should Attend:
Don’t let anyone get comfortable by disrespecting you, your work skills, your ethnic background, your soft skills in leadership and communication, your department, or your work team.
Uncivil and disrespectful behavior, when left unchecked, becomes the culture of being rude, indifferent and uncaring. This generates the gossip and rumors. Gossip is someone trying to level the playing field by taking away what someone else has, fairly or unfairly, or to get what they don't have, and think they should have. They become rude.
Rudeness is the weak person's imitation of strength and a sledgehammer by others who know how to use it. Left unchecked, this can lead to bullying, harassment and then sexual harassment, creating a toxic workplace, and when publicised, a bad reputation that requires expensive damage control.
Over-worked, dis-engaged and undisciplined staff do more harm to your reputation and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable.
The cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them. Is it you or is it the other person that is the real problem? Respect comes from dealing with the situation when it becomes evident.
This presentation is how to change the viewing of this person and their behavior to where you move them to be solution orientated. Respect reduces stress, and it drives up trust, engagement, creativity and productivity.
Areas Covered in the Session:
Who Will Benefit:
- Understand what creates bad behavior in the first place and what is escalates to
- Exercise the power of choice with the eight options you have
- How to tell when someone is lying to you and how to confront it
- How to identify and control bullying and harassment
- Practice the world's two most powerful skills for gaining control of the situation
- Stop having managers inadvertently reward negative behavior and the four types of problem employees
- Learn how to calm down destructive behavior by using empathy and direct communication
- S.A.M.: Adopt how to engage, empower & motivate in 3 effective and logical steps called S.A.M.
- Take the 3 self-tests that drive up engagement, loyalty, retention
- Learn why and how you can coach for behavioral improvement
- This is appropriate for anyone who is in leadership and/or involved in creating, improving and support a respectful workplace culture.
- This includes HR and training officers. The cost to companies in employee absences due to bulling and harassment, is billions in lost wages and productivity.
Bruce Lee As an international event speaker, coach, MC and author, Bruce Lee brings the experience of a solid business leadership and entrepreneur /ownership background from a good cross section of industry for 40 + years.
Charter Bank branch management and Alberta Manager for the VISA credit card Division of a Canadian Bank,
Senior marketing representative for a fully integrated Canadian oil and gas company, charged with increasing market share and building new service stations
Senior executive recruiter with an office in England
Owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business.
As an implementation specialist for Custom Learning Systems, he enjoys working with health care clients all across North America and is developing a new platform that supports immediate patient feedback
On a personal note, he is very active at the Board level in community and sport organizations, manages successful election campaign, and is a regular blood donor - 504 times and still counting!
Bruce has been providing education keynotes, workshops and webinars all across North America full time for the past 30 years. Bruce is passionate on working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels. Recent clients include health care organizations, education systems, accounting and CEO groups.
The focus is always on improving engagement and teambuilding with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge. A free PDF version of this book is one of the many complimentary resources Bruce offers at the conclusion of every webinar. There is also a special series of complimentary resources offered if you are in health care.