The most important "e-term" you may learn in 2011 is emotional intelligence. Experts say it can make or break careers and elevate executive leadership to higher levels of success, so what are the best moves and worst emotional pitfalls you can make? Learn from executive coach and nationally acclaimed author Arnold Sanow what it is and why it matters to the success of executives and the companies they run.
You've studied The 7 Habits of Highly Effective People, One Minute Manager, Who Moved My Cheese. You've tried assertiveness training, team boot camps, left-brain/right-brain theories, communication skills; now study emotional intelligence: the ability to gather data from your emotions and the emotions of others and translate that into useful information.
What makes it different from all the other theories? Research throughout the past two decades indicates that emotional intelligence is a key factor to career and company success and overall happiness.
So, what is EI? It can be described as "a form of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action."
Various research sources build a case for improved EI in the workplace, because it contributes to the bottom line. From small cooperatives to large telecom commercials, EI helps with employee satisfaction and retention. Training dollars are better spent when managers know what they are looking for when improving their intellectual assets. Furthermore, customer service strategies and skills are honed when employees are emotionally intelligent.
While there are several ways to improve EI, including professional coaching, training and education, it all starts with an understanding of what EI is and how improvement can increase employee satisfaction, retention and, ultimately, an organization's bottom line.
Why should you Attend:
By attending this session you will be taking a big step in building a more positive, productive and profitable organization.
The reality of organizations today is that everything is changing faster than ever before. Everyone is doing more with less and in this fast paced and chaotic world communication breaks down, people are on edge and relationships suffer.
The most successful leaders realize to get the best out of their people they not only need to understand their employees but they need to understand themselves. Furthermore, it's not enough just to be technically and intellectually competent. Leaders today need to know how to deal with their emotions to communicate effectively, get the best out of their people and negotiate the day to day challenges that they face.
Areas Covered in the Session:
Who Will Benefit:
- Persuade, motivate and influence others to get things done
- Understand your emotions and influence the emotions of others in a positive way
- Overcome the causes of difficult behaviors in others
- Regulate your emotions to keep in control how to alleviate anger/tension
- Use empathy the right way
- Communicate in a constructive way that does not cause anger, resentment, or hurt feelings
- Improve your relationships with your people
- Others who deal with people on a Regular Customers and Co-workers on a Regular Basis
Arnold Sanow, MBA, CSP (Certified Speaking Professional - highest earned designation for excellence by the National Speakers Association) is a presentation, personal presence and communication skills expert who speaks and works with speakers to assist them in their presentation and communication skills. He is the author of 6 books to include, "Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers – even kids and the upcoming book, "Winning Presentation Skills … Put Power, Punch and Pizzazz into Your Presentations." He has delivered over 2,500 keynotes, seminars and training sessions to over 500 different companies, associations and governmental agencies. Recently he was named by Successful Meetings Magazine as one of the top 5 best "bang for the buck" speakers in the USA. He is also a frequent guest in the media to include the CBS evening news, USA Today, ABC World morning news, Wall Street Journal, Washington Post and others. In addition, he is a former adjunct professor at Georgetown University in Washington DC.