Bad attitudes, jealousy and disruptive behavior will sabotage hospital morale, lower self-esteem and reducing teamwork and productivity.
When toxic behavior infects a department, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!
This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. In this session, you will learn to keep emotional control and tame disruptive and destructive behavior.
Whatever happened to respect? Rude, indifferent, emotionally troubled, over-worked and dis-engaged Employees do more harm to your business and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. A lot of time, the cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them. Is it you or is it them that is the problem? When you fully exercise your position power, you will dramatically improve the strained relationship and drive up their personal power. Respect comes from knowing the person and this session is how to find out what matters, drives and engages them.
When you have a language of caring, you create respect. This session is how to change the viewing of this person and their behavior to move them to be solution orientated. Respect drives up trust, engagement and creativity. When you move from cautious and superficial small talk to actually deal with the issue by a language of caring and a blameless apology, you go from a response of: “I thought you would never ask” to “Thank you, let’s clear this up.”
Why you should Attend:
With all the disruption and stress everyone has been under from the COVID19 pandemic, the workplace culture has changed. So many people have been working remotely, that people skills, effective one on one communication, have been downplayed. What you say and how you say it, has to be reinforced.
It is more important than ever to watch how people interact with each other, from what they say, to how they act. People need to know they can talk to others, and be listened to by others. Judgement has to be dispelled and replaced with empathy to what is said and seen. Trust is a must for everyone, and that will only come from an open and caring environment.
Areas Covered in the Session:
Who Will Benefit:
- How managers inadvertently reward negative and destructive behaviors
- The steps you need to act on in order to keep total control of the situation
- The four types of problem employees there can be and how they become a problem
- How to turn around the gossip, to create more empowered employees
- How to tell when someone is lying to you and how to confront them on it
- When to focus on the behavior you see and not the attitude behind it
- How to identify all the forms of bullying there are that you need to control
- How to stop the rumour mill before it gets started with a policy of
- The D.I.S.C. Personality Profile - that teaches how people do what
they do, good or bad
- How to control the unwritten rules of the office that becomes the negative culture to discipline
- How to adopt great techniques to use when employees blame others or
Bruce Lee As an international event speaker, coach, MC and author, Bruce Lee brings the experience of a solid business leadership and entrepreneur /ownership background from a good cross section of industry for 40 + years.
Charter Bank branch management and Alberta Manager for the VISA credit card Division of a Canadian Bank,
Senior marketing representative for a fully integrated Canadian oil and gas company, charged with increasing market share and building new service stations
Senior executive recruiter with an office in England
Owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business.
As an implementation specialist for Custom Learning Systems, he enjoys working with health care clients all across North America and is developing a new platform that supports immediate patient feedback
On a personal note, he is very active at the Board level in community and sport organizations, manages successful election campaign, and is a regular blood donor - 504 times and still counting!
Bruce has been providing education keynotes, workshops and webinars all across North America full time for the past 30 years. Bruce is passionate on working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels. Recent clients include health care organizations, education systems, accounting and CEO groups.
The focus is always on improving engagement and teambuilding with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge. A free PDF version of this book is one of the many complimentary resources Bruce offers at the conclusion of every webinar. There is also a special series of complimentary resources offered if you are in health care.