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Setting Workplace Standards - Civility in the Workplace

90 Minutes
6 months
Webinar Id:
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Recorded Version

$195. One Participant

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1 (General ) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at"

Overview: Most professionals achieve success in business based on their ability to perform a skill, or to make some contribution, that somehow meets the needs of someone else.

The more consistently a person can exhibit the characteristics of a professional, and the extent to which a person can surpass a client's expectations for service and product quality, the greater success that individual will achieve. Making your way in today's very competitive business world is all about setting and achieving standards.

Although it is true that we notice someone's appearance initially, it does not take long before a person's outward appearance can be overshadowed by a negative attitude or a less than sunny disposition. If you are interested in mastering all the elements of professionalism; image, attitude, communication, and confidence, join Canada's leading Civility Expert for this practical workshop on setting personal standards.

Professionals in modern business circles understand that "success" requires insight as well as the right attitude. As you climb the corporate ladder you will need to acquire knowledge and skills that set you apart from the competition. Knowing how to look and act like a professional is synonymous to being a professional.

Professionalism is directly related to each of the following:
  • How credible people think we are
  • How confident we look
  • The level of customer service
  • How well we interact with co-workers
  • Team productivity
  • How much value an action/behaviour has
  • How much someone will pay for your services

Why should you attend: Have you ever felt tied up in knots, wondering how to interpret something someone else said or not knowing how to say something you need to say? Is negativity and rudeness impacting productivity, loyalty or morale in your workplace? Effective, positive communication between co-workers, higher ups and clients is imperative in today's workplace. Tight timelines, competition, and the struggle to find balance leave no place for rude behaviour, negativity, interpersonal conflict or a lack of clarity.

Areas Covered in the Session:
  • Defining "professionalism"
  • Expectations for interacting with work teams
  • Understanding the difference between "friendly" and "familiar"
  • Communicating in a way that sends an impression of competence and credibility
  • Knowing the expectations for mixing business and social responsibilities
  • Consistently conveying high personal standard

Who Will Benefit:
  • Managers
  • Supervisors
  • Leaders
  • Human Resource Professionals
  • Shift Leaders
  • Customer Service Providers & Managers
  • Front Line Employees

Lew Bayer A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry. For the past 14 years, Lew has lead the team at Civility Experts Worldwide- now 33 affiliates strong with representation in 12 countries- and earned the title of Canada’s leading expert on civility in the workplace.

Lew is a recipient of the Manitoba Woman Entrepreneur of the Year Award for International Business. She was also nominated for the RBC Canadian Woman Entrepreneur of the Year Award in 2009, 2010 and 2011. In May 2010, Lew was the first Canadian to be awarded the prestigious AICI International Civility Star Award.

Release of The Power of Civility in May 2011 makes Lew an 8-time published author. She is a national columnist who is frequently called upon for expert advice and she has worked with organizations large and small in a range of sectors all over the world.

Lew takes the view that "civility is its own reward" and so encourages her team and clients to focus on the social capital outputs and less tangible benefits building social intelligence and culturally-competent communication consistently deliver. Lew is a graduate of McGill University, a member of the training team at Manitoba Tourism Education Council, Faculty at Georgetown University, Train Canada Corporation, and for the Canadian Management Center in Toronto. Additional credentials included Certified Culture Coach®, Master Certified Civility Trainer, and Project Manager/Essential Skills Practitioner with Workplace Education Manitoba. Lew is also founder and Executive Director of the Canadian Center for Cultural Competence, Chair of the Every Girl Can Canada® Initiative, Publisher of Civility at Work™ Magazine, Founder of the Macaroni and Please™ Manners at School program, proud mentor for The Etiquette House, and President of the International Civility Trainers Consortium.

What's next? To meet growing demand for civility training, Civility Experts Worldwide launched the Civility Speakers Bureau 2011 and the flagship location of In Good Company Etiquette Academy and Finishing School is scheduled to open February 2013.

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