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Top Research Evidence on 12 Best Strategies for Dealing with Toxic Personalities

In this webinar, Dr. Mitchell Kusy shares 12 best strategies with leaders for dealing with toxic personalities in the workplace. Dr. Kusy shares his latest research and benchmarks associated with everyday civility cultures-and their nemesis: toxic personalities!

Webinar Id: 702284   |   Refund Policy
Dr. Mitchell Kusy
February 22, 2019
10:00 AM PST | 01:00 PM EST
60 Minutes
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Overview: This webinar has been designed by one of the foremost experts in toxic personalities and everyday civility-Dr. Mitchell Kusy. Translating his research into evidence-based practices, Dr. Kusy will provide 12 strategies for improving individual, team, and organizational performance:

  • Strategy #1: Identify the cost of toxic behaviors in your organization
  • Strategy #2: Identify toxic protectors
  • Strategy #3: Identify toxic buffers
  • Strategy #4: Reformulate exit interviews that really work to cull out toxic leaders
  • Strategy #5: Recruit more effectively to avoid hiring toxic people in the first place
  • Strategy #6: Use values in ways to impact toxic personalities
  • Strategy #7: Give effective feedback to toxic peers
  • Strategy #8: Provide effective coaching to toxic direct reports
  • Strategy #9: Lead up to toxic bosses in meaningful ways
  • Strategy #10: Better detect chameleons who "kiss up but knock down"
  • Strategy #11: Reverse hypothetical questions that allow toxic people to be hired
  • Strategy #12: Create a culture of everyday civility that impacts personal well being, team performance, and the bottom line

Why should you Attend: Dr. Kusy's landmark 3-year national study of over 400 individuals on what makes toxic people tick, how to successfully handle their disruptive behaviors, and how to design cultures of everyday civility.

His top 12 strategies are based on solid research evidence to enhance the following four results:
  • Improved personal well being
  • Less workplace drama
  • Increased team performance
  • Improved financial performance of the organization

Once leaders understand the significant financial impact of toxic individuals, they will be well on their way to understanding how to create cultures of everyday civility that improves personal well-being, team performance, and the bottom line.

Areas Covered in the Session:
  • Revise traditional performance management into one that positions values of everyday civility into concrete behaviors
  • Coach toxic personalities in the most effective ways to give them feedback
  • Deal more effectively with the 94% of employees who have reported they have worked with a toxic person in the past 5 years
  • Use a simple assessment tool to understand team climate, as 87% reported that team climate worsened as a result of a toxic person
  • Avoid hiring toxic people with a simple, concrete, and no-cost method
  • Calculate the financial cost of toxic individuals in your organization

Who Will Benefit:
  • Leadership Coaches
  • Organization Development Practitioners
  • Talent Development Professionals
  • Human Resource Leaders
  • Human Resource Practitioners
  • Executives,Managers,and Supervisors

Dr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development,he is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs, and may be contacted at or via his website at He can be followed on LinkedIn ( and Facebook Business (

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